Privacy Policy

1. Who we are and who controls your data

The data controller responsible for your personal data is Marryme Wedding Network Sdn Bhd, trading as “MarryMe” (“MarryMe”, “we”, “us” or “our”).

Email: support@marryme.com.my
Telephone: +60 12-778 9545

2. Scope

This Policy applies to customers, prospective customers, registered members, wedding vendors and their representatives, website visitors, event participants, business contacts and other individuals whose personal data we process through the Services. It does not govern a third party’s independent privacy practices, even where its service or link is accessible through MarryMe.

3. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and profile data: name, username, profile photograph, date of birth or age confirmation, gender where voluntarily provided, and account credentials.
• Contact data: email address, telephone number, postal address, location and preferred communication channel.
• Wedding, enquiry and booking data: event date, venue or area, preferences, budget range, guest information you provide, shortlisted vendors, quotations, booking status, messages, reviews, complaints and support records.
• Vendor and business data: business details, service categories, portfolio images, pricing, availability, service areas, bank or payout details, verification documents, contacts, leads, bookings and performance information.
• Transaction data: order and payment status, amount, currency, refunds, invoices and limited payment references. Full payment credentials are generally processed by our authorised payment provider rather than stored by MarryMe.
• Technical, usage and communications data: IP address, device and browser information, identifiers, login activity, pages viewed, referring URLs, approximate location, cookies, diagnostic logs, enquiries, calls, emails, chats and marketing preferences.
• Content you submit: photographs, videos, portfolio materials, reviews and other content.

4. How we collect personal data

• Directly from you when you register, submit a form, request a quote, book, pay, upload content, review a vendor or contact us.
• From vendors, customers or authorised representatives involved in an enquiry, quotation or booking.
• Automatically through cookies, pixels, server logs and similar technologies.
• From payment, fraud-prevention, analytics, communications, hosting and other service providers.
• From public sources and social media where permitted by law, particularly for vendor onboarding and verification.

5. Why we process personal data

We process personal data to:

• Create accounts, authenticate users and maintain profiles and preferences.
• Match customers with vendors and enable enquiries, quotations, availability checks, bookings, payments, cancellations, refunds and support.
• Onboard and manage vendors, listings, portfolios, leads, bookings and payouts.
• Send service messages, security alerts and responses to enquiries.
• Personalise, analyse, secure and improve the Services.
• Prevent fraud, misuse, security incidents and prohibited conduct.
• Send marketing where permitted and manage opt-out requests.
• Meet legal, tax, accounting, regulatory and dispute-resolution obligations.
• Carry out corporate transactions subject to appropriate safeguards.

If you do not provide mandatory information, we may be unable to provide the requested service.

6. Consent and marketing choices

Where applicable law requires consent, we will seek it before processing. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, by contacting us. You may opt out of promotional communications using the provided mechanism or by contacting us. We may still send necessary account, booking, payment, safety or legal messages.

7. When we disclose personal data

We may disclose personal data on a need-to-know basis to customers and vendors involved in a service; payment gateways, banks and financing providers; hosting, analytics, support, communications, verification, fraud-prevention, advertising and professional service providers; our personnel and authorised representatives; regulators and authorities; and a buyer, investor or successor in a business transaction.

We do not sell personal data for money.

8. International transfers

Some providers or personnel may process personal data outside Malaysia. We take reasonable steps to comply with applicable PDPA requirements and use appropriate contractual, organisational and technical safeguards.

9. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, support security, understand usage and, where required with consent, measure or personalise advertising. Browser settings can restrict cookies, but disabling essential cookies may affect the Services.

10. Data retention

We retain personal data only as long as reasonably necessary for the purposes described here, including account and booking administration, legal and accounting obligations, disputes, fraud prevention and enforcement. When no longer required, data is securely deleted, destroyed or anonymised, subject to lawful archival and backup cycles.

11. Security

We use reasonable administrative, technical and physical safeguards appropriate to the data and risks, including access controls, authentication, encryption where appropriate, logging, backups and service-provider controls. No internet transmission or storage system is completely secure. Keep your credentials confidential and promptly report suspected unauthorised access.

12. Data breaches

We maintain procedures to assess and respond to personal data breaches. Where required, we will notify Malaysia’s Personal Data Protection Commissioner and affected individuals within applicable requirements and timeframes.

13. Your rights and requests

Subject to the PDPA, applicable exceptions, identity verification and any permitted fee, you may request access to or correction of your personal data, withdraw consent, prevent direct marketing, exercise legally available data-portability rights, or make a complaint or enquiry.

Send requests to support@marryme.com.my with enough detail for us to understand the request and verify your identity. You may also complain to Malaysia’s Personal Data Protection Commissioner.

14. Children

The Services are intended for people aged 18 or older and are not directed to children. We do not knowingly collect a child’s personal data without appropriate parental or guardian consent where required. Contact us if you believe a child has improperly provided personal data.

15. User content, public profiles and reviews

Vendor profiles, portfolios, business contact details and reviews may be publicly visible. Do not post another person’s personal data unless authorised. Public content may be copied or indexed by others beyond our control.

16. Third-party links and services

The Services may link to vendor websites, social media, payment services and other third parties. Their own privacy notices apply, and MarryMe is not responsible for their independent privacy practices.

17. Changes to this Policy

We may update this Policy to reflect changes to our Services, practices or legal requirements. We will publish the revised Policy with a new effective date and, where appropriate, give additional notice of material changes.